Refund Policy

Refund Policy for Backcountry PPG LLC

This Customer Agreement outlines the terms and conditions regarding class registrations, rescheduling, refunds, and equipment sales. By registering for a class or purchasing equipment from Backcountry PPG LLC, you agree to the following terms:

  1. No Refunds: All payments made for classes, equipment, and parts are non-refundable. No refunds will be issued under any circumstances.

  2. Class Rescheduling:

    • Classes must be rescheduled at least 21 days in advance of the scheduled date. Requests made within 21 days will result in the class being marked as completed.
    • Each class can be swapped a maximum of 3 times if the request is made more than 21 days prior to the original class date.

  3. Automatic Completion of Classes: If a class is postponed and not rescheduled, it will automatically be marked as completed 1 calendar year after the registration date.

  4. Transfer of Class Slots: Class slots can be sold or transferred to other individuals at the discretion of the registrant.

By registering for classes or purchasing equipment, you acknowledge and agree to the terms set forth in this agreement.

Training Completion Terms

  1. Completion of Training: Training is officially considered complete on the final scheduled day of training, regardless of the number of flights you have received.

  2. Training Day Policy: Each training day, regardless of attendance, counts towards your total of 10 training days. Absence from any scheduled training day does not grant you an additional training day.

  3. Missed Days: Training will still be officially marked as complete on the final day scheduled, regardless of any days missed due to weather, personal reasons, or instructor-related issues.

  4. Additional Training Days: Should you wish to receive additional training days beyond the initial 10, you will be required to pay a day rate for each additional day requested.

  5. Training Content: Training consists of as many launches and landings as can be completed within the allotted 10 training days.

  6. Flying Guarantee: You understand and accept that flying is not a guaranteed part of training. Our instructors will do everything within their power to safely get you flying but reserve the right to deny you flights for any reason they deem necessary.

By accepting this agreement, you acknowledge and agree to these training completion terms.